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Samsung Instructions

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  • PREREQUISITES FOR TRANSFER APPOINTMENTS
  • Transfer Appointments - covid19 protocol
Samsung to Samsung transfer instructions:
iPhone to Samsung transfer instructions:
Android to Samsung transfer instructions:
What to do before you sell, give away, or trade in your Galaxy device:
If The Customer Is Requesting A Transfer Appointment Over The Phone
  • Inform the customer that everything, except email addresses, will be transferred from their old phone to the new one. The time to transfer depends on the amount of data being transferred. Give them an approximate time of about 30-50 minutes.
  • Inform the customer that the security PIN to enter the device needs to be known.
  • Let the customer know that email addresses will not be transferred. These will need to be entered manually. If the customer wishes for us to enter the email settings, they will need to provide the email usernames and passwords as we are not privy to them.
  • Company email can be setup if the settings for the email address (eg: imap, smtp, exchange, mail server address, ports, etc) are provided including the username and password. WPCI will not know the settings for company email addresses as they are unique to each company. Ask the customer to please consult their IT department or email service provider to obtain the company email settings.
  • Request the customer’s email address and send them the email template found at the bottom of this page with everything that was discussed on the phone, so they can confirm that they know that without an Apple ID we will be unable to do a complete transfer and there won’t be any surprises when the customer is on the premises. Make sure Prash is CCd on the email so he can set a date and time with the customer for a transfer. Please also mention on the email the model of the current phone the customer is using and the model of the new phone the customer is moving to.
If The Customer Is Requesting A Transfer Appointment Over Email
Send the customer the email template found at the bottom of this page so they are aware of all the detail and there won’t be any surprises when the customer is on the premises. Make sure Prash is CCd on the email so he can set a date and time with the customer for a transfer. Please also mention on the email the model of the current phone the customer is using and the model of the new phone the customer is moving to.
Email Template
  • All your data can be transferred from your old device to the new device with the exception of email addresses which need to be entered manually.
  • The time to transfer depends on the amount of data being transferred. On average, the approximate transfer time is about 30-50 minutes.
  • The security PIN to enter the device needs to be known.
  • It is good to have the Google ID username and password that is on the old phone but it is not necessary to do the transfer.
  • Unfortunately, email addresses will not be transferred. Email addresses will need to be entered manually. We can help you enter your email addresses to the new device, provided that the email usernames and passwords are provided by you as WPCI is not privy to these details.
  • Company email can be setup if the settings for the email address (eg: imap, smtp, exchange, mail server address, ports, etc) are provided including the username and password. WPCI will not know the settings for company email addresses as they are unique to each company. Please consult your IT department or email service provider to obtain the company email settings.
SALES TEAM
Content transfer requires a lot of back and forth with customers on-site. Most customers do not come with the necessary information required to do transfers when they come in for the transfer and generally it takes a lot of one on one interaction with them on premises to get all the information. Having all that in mind and also to be in line with the new social distancing policies, the following procedure has been implemented. All data transfer will be done by appointment only (there will be no walk-ins). Please direct all customers who wish to make a content transfer appointment to corpserv. Corpserv is fully informed on the new procedure.

New procedure workflow:
• Customer requests for content transfer
• Direct customer to corpserv.
• Depending on Apple or Android transfer, coprserv will send out a form to fill and sign by the customer outlining the requirements and social distancing rules in place.
• Customers have to fill the form and confirm that all details provided are accurate (Apple ID user name and password, etc). They will need to initial each page, sign and scan the document and send it to corpserv.
• Once corpserv receives the document they will forward the customer details and completed form to me.
• I will engage the customer and set a date and time for the transfer.
Please note the following:
- Customer refuses to give the necessary accurate information (eg: Apple ID username and password) and/or sign the form, we cannot do the transfer.
- Depending on the type of transfer, the time can take up to 2 hours. Customers are not permitted to be on WPCI premises during this time.
- Customers have to provide an alternative contact number that they can be reached at in-case there are issues during transfer and further information is required. We will also need the number to inform them when they can come pick up the device once transfer has been completed.
- Under certain circumstances, company email addresses and personal email address cannot be setup on the new device. The customer will have to reach out to their IT team or email service provider to set it up.
- If the customer wishes to attempt content transfer themselves (ideal circumstance) the form provides links to material online with instructions on how to do transfers.
CORPSERV TEAM
All content transfers will be done by appointment only (no walk-ins). Ideally we would try our best to avoid doing a content transfer, and push the customer to do it themselves. If a customer calls in, tell them about the new procedures in place and that an appointment might not be available soon and give them the resources needed if they say they wish to attempt it themselves (links on onedoc on how to do transfers). If they still want to make an appointment, please follow the procedure here:
• Ask the customer from what device to what device they want a transfer for.
• Go to Common Files/Process Docs/IT/Content Transfer Appointment Forms. Here you will find two documents.
• Pick “iPhone Transfer Form” if the customer’s old (current) device is an iPhone. Pick “Samsung (Android) Transfer Form" If the customer’s old (current) device is a Samsung/Android device.
• Send the correct form to the customer and request them to fill the form and print it. They will need to initial each page, sign, date the document and finally scan and send it to corpserv.
• Once we receive the completed and signed document, email me the document and the customers information so I can work with them to set an appointment date and time.
Please note the following:
- If the customer pushes back and asks why we are taking Apple ID details, inform them that it is required to do the transfer and they can change the password to their Apple ID once we do the transfer.
- Once I make an appointment I will inform corpserv about the date and time so when the customer arrives we can get the device from them at curbside.